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Ngy cng c nhi?u hng hng khng gi r? ra ??i gip hnh khch ti?t ki?m chi ph. Tuy nhin, khng t ng??i g?p s? c?, thi?t h?i khi s? d?ng d?ch v? ny. G?n ?y, V?n phng Khi?u n?i ng??i tiu dng (NTD), H?i B?o v? quy?n l?i NTD TP.HCM ? ti?p nh?n nhi?u ??n khi?u n?i v? d?ch v? hng khng gi r?.
Thng tin m?p m?
ng ??ng Vinh C??ng khi?u n?i v? chuy?n bay t? Vi?t Nam ??n c ngy 1/2/2009 c?a hng hng khng Air Asia b? tr? h?n b?n ngy so v?i l?ch trnh. Chuy?n bay kh?i hnh t? sn bay Tn S?n Nh?t ?i Kuala Lumpur (Malaysia) b? tr? m?t ti?ng. Khi ?p t?i Kuala Lumpur th l?i l? chuy?n bay k? ti?p t? Kuala Lumpur bay ?i c cng ngy v Air Asia chuy?n ng ?i chuy?n bay khc v?i ton b? chi ph ?n, ? do ng ch?u (kho?ng 6 tri?u ??ng).

Ngoi ra, ng C??ng cn khi?u n?i: trong chuy?n bay t? c v? Vi?t Nam, ng ? ?ng ti?n qu c??c (hnh l d? 5kg) bn c nh?ng t?i sao v? Kuala Lumpur l?i b? ph?t qu c??c l?n hai (50 ? la c/l?n) cho ch?ng t? Kuala Lumpur - Vi?t Nam? ng C??ng ?? ngh? Air Asia thanh ton l?i ton b? chi ph pht sinh ny.

ng Tr?n Ng?c Th?ng - Tr??ng tr?m Air Asia, chi nhnh t?i TP.HCM, gi?i thch: "Air Asia l hng hng khng chuyn ch? t? m?t ?i?m kh?i hnh g?c t?i m?t ?i?m ??n k? ti?p v khng ch?u trch nhi?m c?ng nh? ngh?a v? ??i v?i hnh khch b? l? chuy?n k? ti?p. Air Asia v?n ch?a cung c?p d?ch v? chuy?n ti?p. ??i v?i Air Asia, hnh khch s? ph?i lm th? t?c hng khng bao g?m c? hnh l v th? t?c nh?p c?nh theo t?ng ch?ng, t?i nh?ng ?i?m k? ti?p. Theo ?, hnh khch ph?i c?n t?i thi?u 2,5 - 3 gi? cho nh?ng th? t?c ny. ??i v?i tr??ng h?p c?a ng C??ng, Air Asia hon ton khng c trch nhi?m v ngh?a v? ??i v?i chi ph ?n, ? t?i Kuala Lumpur".

Theo ng Th?ng, Air Asia l nh chuyn ch? theo t?ng ch?ng, nn vi?c thu hnh l qu c??c c?ng ???c p d?ng theo t?ng ch?ng. ng C??ng ch? ?ng ti?n qu c??c cho ch?ng t? c v? Kuala Lumpur. V v?y, t? Kuala Lumpur v? Vi?t Nam ng C??ng ph?i ti?p t?c ?ng ti?n qu c??c.

"Ti khng c nhu c?u mua v gi r?, nh?ng l?i khng ???c nhn vin bn v h??ng d?n k? ?? l?a ch?n. M?i thng tin Air Asia ??ng t?i trn website v in trn v ?i?n t? hon ton b?ng ti?ng Anh, gy kh kh?n cho nh?ng ng??i khng rnh ngo?i ng?", ng C??ng b?c xc.

T??ng t?, ng V? ?ng Nam mua v my bay cho con l V? L Duy ?i du h?c t?i c ngy 12/7, l? trnh bay gi?ng nh? ng C??ng. Chuy?n bay kh?i hnh t? sn bay Tn S?n Nh?t ?i Kuala Lumpur c?ng b? hon lin t?c 2, 3 l?n nn khi em Duy ??n Kuala Lumpur b? tr? chuy?n bay k? ti?p ?i c. Em Duy l?i ph?i ?ng thm 350 RM (ti?n Malaysia t??ng ???ng 150 USD) m?i ???c b? tr bay chuy?n ?m hm sau, chi ph ?n u?ng t? tc. ng Nam khi?u n?i t? ngy 20/7 ??n chi?u ngy 6/8, ??i di?n phng v my bay 247E - Ticket (Q.Tn Bnh) v?n ch?a c v?n b?n tr? l?i th?a ?ng.

??i di?n V?n phng Khi?u n?i NTD cho bi?t, ph?n l?n nh?ng v? khi?u n?i v? hng khng l do thng tin cung c?p m?p m?, khng r rng gy kh kh?n cho ng??i s? d?ng d?ch v?. Nhi?u hng thng tin hon ton b?ng ti?ng Anh khng ph h?p v?i NTD Vi?t Nam. Trong khi ?, nhn vin l?i khng h??ng d?n r rng cho khch. L? ra, cc ?i?m bn v ph?i t? v?n k? cho khch hng v? cc h?n ch? c?a lo?i v my bay gi r?, h??ng d?n khch ch?n cc chuy?n bay c gi? bay thch h?p.

Kinh nghi?m s? d?ng d?ch v? bay gi r?


??i di?n m?ng v my bay tr?c tuy?n vemaybaygiare.vn c?a Cng ty c? ph?n Thanh Nin (TP.HCM), ng Tr?n H?i B?ng cho bi?t, "My bay gi r? th??ng ch? c m?t h?ng gh? chung cho t?t c? hnh khch, khng c d?ch v? ?n u?ng, ??c bo. Bn c?nh ?, khi s? d?ng d?ch v? bay gi r?, khch hng khng th? hon chuy?n bay hay h?y v, ph?i ?ng thm ph hnh l k g?i. Khi thay ??i l?ch bay, khch ph?i ?ng ph thay ??i kho?ng 160.000?/v v m?c chnh l?ch gi v vo th?i ?i?m ?i".

"Trong tr??ng h?p g?p tr?c tr?c, tr? chuy?n bay, khch hng c th? h?y v t?i sn bay v quay v? ??i l l?y l?i ti?n ho?c g?i cho ??i l bn v ?? ph?i h?p v?i hng gi?i quy?t s? c? theo quy ??nh c?a m?i hng" ng B?ng h??ng d?n.

Theo ng B?ng, hnh khch ch? nn mua v gi r? khi ? cn nh?c k? k? ho?ch ?i v nn ??t mua v tr??c 1 - 1,5 thng, nh?t l nh?ng hnh trnh c t?n su?t bay t. Nn ch?n chuy?n bay vo gi? th?p ?i?m (?m) c t ng??i ?i, gi s? r? h?n t? 200.000? - 300.000?/v. ?i?u quan tr?ng l tr??c khi quy?t ??nh mua v, khch hng nn tm hi?u k? thng tin v? d?ch v?, yu c?u nhn vin bn v t? v?n k? ?? trnh nh?ng s? c? x?y ra.

Tin thm v? v my bay gi r? ???c ??ng t?i t?i Bo Dn Tr
Hng hng khng gi r? Jetstar Pacific v?a chnh th?c cng b? th?c hi?n ch??ng trnh bn 50.000 v my bay gi r? t? 250.000 ??ng. ?y l ??t bn v gi r? l?n nh?t c?a hng t? ??u n?m 2009.
Th?i gian m? bn b?t ??u t? 6h sng ngy 18/2 v k?t thc vo lc 23h59 ngy 22/2. V my bay do h? th?ng my tnh t? ??ng phn ph?i trn cc chuy?n bay c ngy kh?i hnh trong giai ?o?n t? 3/3 ??n 21/5.

??c bi?t, ph?m vi bn v l?n ny ???c Jetstar Pacific m? r?ng ??n t?t c? cc knh bn, bao g?m: Trang web jetstar.com, cc Phng v, ??i l c?a Jetstar Pacific trn ton qu?c v T?ng ?i 19001550 (ho?c 08.3 9550 550).
Vi?c thanh ton ph?i ???c th?c hi?n ngay t?i th?i ?i?m ??t ch?.
M?c gi m? bn trn cc tuy?n bay nh? sau:

Tuy?n bay (gi?a/v)

Gi t?

TPHCM - ? N?ng

TPHCM - Hu?

H N?i - ? N?ng

250.000 VN?

TPHCM - H N?i

TPHCM - H?i Phng

TPHCM - Vinh

H N?i - C?n Th?

500.000 VN?


V h?n ch? bn ??i v?i cc chuy?n bay trong th?i gian t? 28/4 - 3/5/2009.

C? c?u gi v c?a Jetstar Pacific bao g?m 3 nhm gi chnh, ???c phn ph?i t? th?p ??n cao t?i t?t c? cc knh bn ?? khch hng l?a ch?n.
Nhm gi JetFlex cho php thay ??i ngy bay mi?n ph, dnh cho nh?ng hnh khch cng v? c k? ho?ch ?i l?i hay thay ??i; Nhm gi ti?t ki?m JetSaver dnh cho nh?ng hnh khch ?n ??nh k? ho?ch ?i l?i ?? ti?t ki?m chi ph; ??c bi?t, v?i nh?ng hnh khch ch? mang d??i 7kg hnh l xch tay c th? l?a ch?n lo?i gi v JetSaver Light ?? c th? ti?t ki?m thm t nh?t 50.000 ??ng/ch?ng n?i ??a, 320.000 ??ng/ch?ng qu?c t?.
Phc H?ng

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  • Tr? s?: 69 Tr??ng Ph??c Phan, Ph??ng Bnh Tr? ?ng, Qu?n Bnh Tn, Tp. HCM
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  • Fax: 08 62604675
  • Email: vemaybay@namhung.us
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